Refund Policy

At Althuisius Bulk B.V., customer satisfaction and transparent service delivery are at the heart of our operations. This Refund Policy outlines the terms under which clients may request a refund for payments made toward our tank storage, shipping, blending, and related logistics services.

This policy ensures fairness, compliance with industry standards, and protection for both our clients and the company

Scope

This policy applies to all service agreements, deposits, and payments made to Althuisius Bulk B.V. for:

  • Tank storage reservations and leasing.
  • Shipping or cargo handling services.
  • Blending, additives, and product injection services.
  • Associated logistics and terminal operations.

It does not apply to payments made to third-party agents, brokers, or external service providers not directly contracted by Althuisius Bulk B.V.

Eligibility for Refund

Refunds are considered under the following conditions:

  1. Service Cancellation by Client
  • If a client cancels a booked service within 7 days of payment and before service commencement, a partial refund (up to 80%) may be approved, subject to administrative deductions.
  • If cancellation occurs after operational scheduling or resource allocation, only a service credit or partial refund may be granted at our discretion.

2. Service Cancellation by Althuisius Bulk B.V.

  • If we are unable to provide the agreed service due to operational or technical reasons beyond the client’s control, a full refund or equivalent service credit will be offered.
  • In the event of force majeure (e.g., natural disasters, regulatory shutdowns, war), refunds will be handled on a case-by-case basis, guided by contractual terms.

3. Overpayments or Duplicate Transactions

  • Any verified overpayment or duplicate transaction will be fully refunded after verification by our finance department.

4. Service Non-Performance or Delay

  • If a scheduled service (storage allocation, shipment, or blending) is not delivered due to our operational fault and cannot be rescheduled, the client is entitled to a full or pro-rated refund.
  • Refunds are not issued if the delay results from incomplete documentation, non-compliance with port regulations, customs delays, or actions attributable to the client or their agents.

Non-Refundable Payments

The following are non-refundable unless otherwise agreed in writing:

  • Inspection or documentation fees.
  • Administrative processing charges.
  • Third-party handling or terminal access fees.
  • Costs related to government, customs, or port authority compliance.

It does not apply to payments made to third-party agents, brokers, or external service providers not directly contracted by Althuisius Bulk B.V.

Refund Request Procedure

To initiate a refund request, clients must:

  1. Submit a written request via email to info@althuisiusbulkbv.eu within 14 calendar days of the transaction or service issue.
  2. Include the following details:
  • Contract or invoice number.
  • Payment receipt or proof of transfer.
  • Description of service and reason for refund.

3. Our finance and operations team will review the request and respond within, 10 business days.

Approved refunds will be processed within 15 business days using the same payment method used for the original transaction.

Disputed Transactions

If there is a disagreement regarding eligibility for a refund, both parties agree to first attempt resolution through direct communication. If unresolved, the matter may be escalated according to the dispute resolution process outlined in the service agreement or applicable Dutch commercial law.

Refund Method

Approved refunds will be made to the original payer via:

  • Bank transfer (for wire or SWIFT payments) or
  • Credit note or service credit (if preferred by the client).

Refunds will be issued in the same currency as the original transaction, minus any applicable bank or transfer fees.

Policy Updates

Althuisius Bulk B.V. reserves the right to update or modify this Refund Policy at any time, in accordance with industry practices and regulatory requirements. The latest version will always be available on our official website.

Contact Us

For questions or refund-related assistance, please contact:

Althuisius Bulk B.V.